FAQ
Does the script impact my page load?
No, due to its asynchronous nature, it will not have any impact whatsoever on the loading time of your website. This means that integrating it will not slow down your website's performance or affect user experience during the loading process.
How to change survey language
To begin, configure the languages in the survey editor.
Once the SDK is loaded, include a hidden field with the variable "language" followed by the language value.
Note: The language should be in the format: EN, not en-US.
told('identify', { language: 'es' });
For more informations read this documentation.
How to Provide User Data for Surveys
Told enables you to incorporate respondent data to populate your survey reports.
Add user data programmatically using the addHiddenField function.
Here you will find a the tutorial.
How to launch your survey in preview mode?
You have the option to launch your survey in "test" mode, where the data gathered from respondents will not be included in your reports. This feature allows you to verify if the display is functioning correctly and occurs at the intended time.
This is particularly useful when testing your project on your preproduction environment.
To activate test mode, simply add a preview parameter set to true.
told("init", "{PROJECT_ID}", { preview: true });
Does Told works with every browsers
Yes, Told is designed to work with most modern web browsers. However, it's always a good idea to test your surveys across different browsers to ensure compatibility.
Does Told works with ad blockers
Yes, Told functions on most ad blockers; however, a few overly restrictive ones may block external scripts, rendering the SDK unusable.
Performances
- Our JavaScript script is loaded asynchronously, ensuring that it does not impact the loading speed of your page. This means that your website's performance remains optimal, even while integrating Told surveys.
- Additionally, it's important to note that our servers are currently located in Europe. While we strive to maintain fast response times globally, users in other parts of the world may experience slightly longer request times due to geographical distance. However, we continuously work to optimize our infrastructure to provide the best possible performance worldwide.