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Data Privacy & Right to Erasure

Under GDPR Article 17, users have the right to request deletion of their personal data. This page explains how respondents can exercise this right.

For respondents​

If you've participated in a survey and want to exercise your right to data erasure:

1. Identify yourself​

To process your request, we need to verify your identity. Your consent identifier is available in the consent section of the survey you completed.

2. Send a request​

Send an email to the survey creator (the company that displayed the survey to you) or directly to Told:

Template:

Subject: Right to Erasure Request — GDPR Article 17

Hello,

I wish to exercise my right to erasure under Article 17 of the GDPR.

My consent identifier is: [YOUR_IDENTIFIER]

Please delete all personal data associated with this identifier.

Thank you.

3. Processing​

Your request will be processed and your data deleted. You'll receive confirmation once complete.

For team admins​

As a Told team admin, you may receive data deletion requests from your users. To process them:

  1. Locate the user in your Audience section using their identifier or email
  2. Delete the user's data from your source
  3. Confirm deletion to the requester