Opinion scale
The Opinion scale lets respondents rate something on a configurable scale (2 to 10 steps). You can choose between four visual styles — emojis, numbers, stars, or weather icons — and toggle a CSAT mode for customer satisfaction surveys.
This page documents the fields and options that are specific to the Opinion scale type. For the parts that are common to all question types, see Questions, Welcome and Thank you.
Display type
The editor shows a dropdown that lets you pick how the scale is rendered. 4 options:
| Display type | Visual |
|---|---|
| Emoji (default) | Coloured emojis from sad/red to happy/green |
| Numbers | Plain numbers (1, 2, 3…) |
| Stars | Star rating |
| Weather | Weather icons |
Scale length
The scale defaults to 5 steps. You can change it to anything from 2 to 10 steps. The display updates immediately as you change the value.
CSAT SCORE mode
Above the display type dropdown, a banner labelled CSAT SCORE with a toggle:
"If your question is a Customer Satisfaction Score, please activate"
Activate this toggle if your Opinion scale represents a CSAT (Customer Satisfaction Score) measurement. This affects how the question is identified in reports.
Animation toggle
Next to the display type dropdown, an Animation toggle (off by default). When enabled, the scale renders with a small animation when the respondent interacts with it.
Labels toggle
A Labels toggle (off by default). When enabled, you can add custom labels under each step of the scale (e.g., "Very dissatisfied" under step 1, "Very satisfied" under step 5).
Options menu
The header Options dropdown contains:
| Option | Description |
|---|---|
| Conditions | Skip logic |
| Customise buttons | Customise the next and previous buttons text |
| Duplicate question | Make an exact copy of the question |
| Delete question (red) | Permanently remove the question |